TERMS AND CONDITIONS OF SALE AND USE OF SITE 


Faulty Goods and Warranty Issues

This section is in addition to individual manufacturer’s warranties and details the process by which some products can be returned to Martins Fixings Limited under warranty for repair or replacement.

Please notify us within 7 days of delivery if you believe you have received faulty goods. Faults occurring after the 7-day period are still covered by the Sales of Good Act (1979) and also by the individual manufacturer's warranties that come with our products.

Please call in advance before returning faulty items as it may be that we can rectify problems without the item being returned. If this is not possible, we will pay for faulty goods to be returned to our premises (UK only) and forwarded to you after replacement/repair, for a period of up to 30 days after you receive them. Outside the United Kingdom, shipping must be paid by the warranty holder. If goods returned during this period are found to be without faults, or if a fault is caused by damage or misuse, you will be responsible for paying our collection and subsequent delivery costs before they can be returned to you. If the fault is the result of damage or misuse, you will also be responsible for the cost of any repair or replacement that you request. Misuse includes failing to take reasonable care of the product.

After 30 days has elapsed from receipt of an order, the customer is responsible for the cost of returning faulty goods. If a fault is found to have occurred due to accidental damage, misuse or expected wear and tear you will be informed of the cost of repair/replacement and return delivery. When payment is received, the goods will be returned to you. If the product has a manufacturing defect that is covered by guarantee we will assist in organising warranty support. Please note that with many products Martins Fixings Limited does not deal directly with warranties/repairs and will pass your details to, or ask you to contact the company that does. Repairs and replacements will be subject to that company's Terms and Conditions in such cases.

Martins Fixings Limited cannot be held responsible for the manufacturer’s warranties of a product if the manufacturer of that product ceases trading, goes into liquidation or is declared bankrupt.

4. Mistakes in bills, receipts or payments

An e-mail notification breaking down the cost of your order will be sent when you make payment. If you believe there to be any mistakes please notify us immediately and we will correct this.

5. Making a complaint

We welcome any form of feedback to help us to improve the service we offer. If you have a complaint regarding any aspect of Martins Fixings Limited, please contact us. We endeavour to respond to all complaints within 5 working days.

6. Links to other websites and services

This website may contain links to other websites which are not under the control of, nor maintained by Martins Fixings Limited. These links are provided for your convenience only and we cannot be held responsible for the content of those sites.

7. Force Majeure

Martins Fixings Limited shall have no liability for any failure to deliver goods, any delay in delivery or for any damage or defect to goods caused by any of the following events or circumstances beyond its reasonable control: Acts of God, flood, riots, fire, drought, war or legislation and failure by third parties to deliver goods.

8. Accuracy of Information

This website may include unintentional inaccuracies or typographical errors, for which we apologise. Martins Fixings Limited reserve the right to make changes in the products, prices and content described in this website at any time and without notice.

9. Limitation of Liability

Martins Fixings Limited shall not be responsible for any detrimental reliance you place on this website or its contents. We endeavour to make our website uninterrupted and error free, but are reliant on our web server. Therefore, the online shopping service is provided on an "as is" and "as available" basis.

Manufacturers or other manuals provided with our products should be read and followed carefully at all times. Any other information or advice given on this site is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given.

The Company shall under no circumstances whatsoever be liable for any indirect or consequential loss howsoever incurred. The Company's liability in respect of breach or non performance of any order shall be limited to the invoiced value to which the claim relates.

Goods are not tested or sold as fit for any particular purpose or for any use under any specific conditions.

10. Governing Law

This agreement between Martins Fixings Limited and you shall be governed by and interpreted in accordance with UK law and UK courts shall have jurisdiction to resolve any disputes.


© Copyright Martins Fixings Limited.

All rights, including copyright, names and logos, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this Agreement confers on you any licence or right under any of our names or logos or those of any third party.

The content of this website is and remains the intellectual property of Martins Fixings Limited.